Shipping policy

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Domestic Shipping Rates and Estimates

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.

For simple flat rate shipping: We offer flat rate shipping within Canada.

Free shipping: We offer free shipping if on orders of $250 or more

Rate Name	Condition	Transit time	Price
Express	0kg–2kg	1 to 2 business days	CAD 21.90
Standard	$250.00 and up	3 to 9 business days	Free
Standard	0kg–2kg	3 to 9 business days	CAD 14.90
Standard	2kg–30kg	3 to 9 business days	CAD 21.90

In-store pickup

You can skip the shipping fees with free local pickup at [list the locations where the in-store pickup is available]. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 3 business days. We will send you an email when your order is ready along with instructions.

Our in-store pickup hours are our regular store hours. Please have your order confirmation email with you and ready to show an employee when you come in to pick up your order.

International Shipping

We offer international shipping to the following countries:

United States

Shipping charges for your order will be calculated and displayed at checkout.

Rate Name	Condition	Transit time	Price
Express International	0kg–1.5kg	2 to 3 business days	CAD 34.90
Standard International	$200.00 USD and up	4 to 8 business days	Free
Standard International	0kg–0.5kg	4 to 8 business days	CAD 7.90
Standard International	0.5kg–1.5kg	4 to 8 business days	CAD 19.90
Standard International	1.5kg–30kg	4 to 8 business days	CAD 29.90

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Emmett’s ToyStop Inc. is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 15 days of receiving your shipping confirmation email, please contact us at info@emmettstoystop.com with your name and order number, and we will look into it for you.

Shipping to P.O. boxes

Some carriers have limitations around shipping to P.O. Boxes. If one of your carriers falls into this group, you should look up their policy and communicate it to your customers here.

Refunds, returns, and exchanges

We accept returns up to 30 days after delivery if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.

If your order arrives damaged in any way, please email us as soon as possible at info@emmettstoystop.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at info@emmettstoystop.com.