Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

How to Request A Return

To start a return, login to your Emmett's account and find your order. If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

If you have an account with Emmett's ToyStop:

  1. Login to your account
  2. Click on the order you wish to return
  3. Choose the reason for the return, and add any supporting notes
  4. Click "Request Return"
  5. Wait for our response
  6. If return request approved, please ship your item back to us our bring it to a sales associate in the store
  7. If return request is not approved, you will receive an email response

If you do not have an Emmett's ToyStop account, you can contact us to begin the return.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right. Please send us photos of the original packaging and item to aid our investigation with our shipping partners.

Exceptions / non-returnable items

Certain items cannot be returned such as sale items, gift cards, TCG singles/graded slabs, sealed TCG, unsealed product, and others. Please contact us if you have questions or concerns about whether or not an item can be returned.

Event Ticket Cancellations

We do not process full refunds for event ticket cancellations. We will refund to store credit if you email or call us to cancel before 24 hours of the event.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Some online orders may be subject to a 10% restocking fee.

Store Credit Policy

Store credit may be issued by Emmett’s ToyStop in certain circumstances, including returns where a refund is not available, cancelled event tickets, and buylist transactions.

Using Store Credit

  • Store credit can be used for purchases in-store or online at Emmett’s ToyStop.
  • Store credit may be used toward merchandise, event tickets, and other eligible purchases.
  • Store credit cannot be exchanged for cash or refunded to the original payment method.
  • Store credit does not expire.
  • Store credit cannot be used to purchase additional store credit or gift cards.
  • Store credit may not be combined with other discounts or promotions where the terms of the applicable offer prohibit it.
  • Any remaining balance after a purchase will remain available as store credit for future use.

Returns Issued as Store Credit

Where our Return & Refund Policy specifies that a return is eligible for store credit rather than a refund, the applicable amount of store credit will be issued once the return has been approved and processed.

Event Tickets

Event ticket cancellations may be eligible for store credit in accordance with the terms of the specific event and our Return & Refund Policy.

Buylist & Trade-In

Store credit issued through our buylist or trade-in program is based on the value agreed upon at the time of the transaction. Once a transaction has been completed, store credit is subject to the terms of this policy.

Emmett’s ToyStop reserves the right to verify store credit before accepting it and to correct errors or unauthorized transactions involving store credit.